[Resolved]  Skoda India — skoda superb gearbox complaint

Address:600042

Good afternoon sir...

My car is skoda superb 2009 model & the registration number is tn 02 aj 4044.

Actually, i sent the car for servicing in skoda ambattur service centre, chennai for the problem in the gear shifting by 12th of may 2017. The car was in the running condition only. After checking the car, they told that there is a mechatronics problem exists in the car, so you have to replace that. They arranged the warranty for the gear mechatronics.

After that also the problem exists, so they recommended to replace the multi clutch & fly wheel. Even after this also the problem doesn't resolve. They recommended the total change of gearbox.

As am the 3rd owner to the vehicle tn 02 aj 4044, still i didn't even finished with the payment of the vehicle. Its still under the emi. Even the amount for the servicing and the replacement of some parts in the vehicle comes around rs. 1, 44, 000. This also i cant afford. So, i can't go for the replacement of gear box which costs around rs. 2, 80, 000. Its very difficult for me to go for this. I've bought this car in second hand by rs. 7 lakh. The car reached only 80, 000 kms still now. So please arrange warranty for the gear box or at least approve the gearbox mechatronics warranty to ease our problem. Seriously am not in the situation to spend this much money right now. This is the 1st car i bought but i didn't expect that this will lead to this much problems and replacements. Please do something regarding the warranty and make it affordable for me. Accept my kind request and try to do something in favour of me.

Thanking you,
With regards,
N. Kumar
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Aug 27, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Jul 24, 2017
Updated by N.Kumar
I spoke with the service manager in Skoda Ambattur Service center, chennai. They gave Your mail id to mail my concerns about my car.

Sir, Actually Am from the Middle Class family. I bought this car as it is low in cost in case of luxury version. I didn't expect this much problems will exist in this car. I bought this car by January 2017 and the problem came by 1st week of May 2017. still now the car is in the service center only. As of now, Am not in the condition to spend lakhs in this car. Now Am in the state of not taking the car out from the service centre and I cant able to sell this car as it is not good in condition. Am in very big problem & also I get so much of tension & stress regarding this car.

So, Please Sir... i[censored] can arrange the warranty for Both the Gear mechatronics & Gearbox. I'll be so Thankful to u & I'll also enjoy my 1st car in my life with full of Joy & happiness. Please consider my kind request & arrange the warranty for the gear box & gear mechatronics sir... Am becoming mad regarding my car, as I bought this to enjoy the luxury, as it is my 1st car. Now Am psychologically so depressed, even I cant concentrate on my job & also my family. Please do something regarding the warranty sir...

Thanking you...
With Regards,
N. Kumar
Verified Support
Jul 24, 2017
Skoda India Customer Care's response
Dear N. Kumar,

Kindly share your contact details. Accordingly we will have our service representatives connect with you.

Regards,
Skoda India
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