[Resolved]  Skoda India — Skoda Yeti with dealership for 1 month for developing snag in ECM on eve of extended warranty expiry

Address:

Gautam Buddh Nagar, Uttar Pradesh

We had bought two cars namely of Skoda Laura regn no UP16AD5212 in march 2011 in the name of Mr Alok Agarwal and the other Skoda Yeti regn no UP16AE2521 in june 2011 in the name of Mr Ajay Agarwal from Jai Auto authorized dealer Skoda India. Both the cars were covered under extended warranty. Both cars developed ECM snag on the stroke of the 4 year warranty expiry. While Jai Auto covered the Laura under goodwill warranty and returned back the car in reasonable time without too many hassles, Nawab motors has had the other car (Yeti) for over 1 month now without any response. They fail to share any correspondence with Skoda, even respond to my queries. They have collected a cheque of Rs. 40k from me, and have never even ordered the ECM. Once the car is with them, an advance of Rs. 40k is with them, they simply refuse to proceed ahead. I have lodged a complaint at the Skoda customer care by sending them an email. They have asked me to contact one Ms. Soniya who has left the dealership several months back. The other contact they have mentioned in their mail Mr. Ajay Dhingra does not respond or read mails. I understand I will now have to approach the consumer courts for Skoda to explain why snags develop exactly after the 4 years warranty expires. In one car it might be a coincidence, but in two cars it is perhaps some issue which everyone should be aware of. I am currently using a rental car for my daily commute and I am sure the consumer courts will award suitable compensation, particularly in light of the casual attitude shown by everyone at Skoda, the dealership, all around. This complaint is being forwarded to all contacts I can come across at Skoda by registered mail.