Slice — Unethical Behaviour

I was continuously receiving calls from Contact no [protected], [protected] person named Parul IDFC Bank and contact no [protected] Priyanka showing on True Caller from Slice for making the payment of INR 14, 379.85. They asked me to make the due payment for the month of Oct and I made the payment after committing the same. Parul promised me on call that once I pay the due amount of INR 14, 379.85 my account/profile will be removed from hold but nothing such happened in my case. He gave all fake commitments as when I tried to connect with him after the 24-hour period got over, he blocked my number and gave the phone to Female candidate so that she could mislead me.
I just got to know today on Dec 1, 2022, that few people from my family have received calls from above numbers and used abusive words (unethical behavior) with them. I would request you to please guide and assist me to take strict action against Slice and particularly these persons who have used abusive language with my Family members.
I am not able to add phone calls recording here. I am reachable at [protected] and [protected].