Snapdeal — Apple Iphone 6 | |||||
I had ordered an Iphone 6 from Snapdeal for Rs 36, 760 and it was delivered on 18 May 2016. After 10-15 days the phone started to switch off on its own and then switch back on again. I was a little skeptical but didn't react because it was working properly when it switched on. Until one day when the died completely and did not switch on for 2-3 days. I contacted snapdeal and they said that we will send an engineer to your place to check the phone tomorrow. I waited for the entire day and no one came so I called Snapdeal again. The supervisor there told me that there was wrong information given to me and no engineer can come so I will have to go to the Apple Service Center and get my phone checked after which Snapdeal will help out. I went to the Apple Service Center and they claimed that the phone had a liquid damage + some display taps missing + boards scrapped which clearly meant that i was given a spoiled phone. Then I called snapdeal and i asked them to speak to the supervisor, my call was transferred and I was told by that person that he has scheduled a pick up with in 48 hours after which i will receive a replacement within 24 hours. He provided me with a reference id as well. Next day I called Snapdeal to reconfirm and i got to know that the guy I spoke with the previous night was firstly not a supervisor and secondly he game me the wrong reference id. Seniors at snapdeal then refused to do anything as they claim that they have a "7 Day Policy" and I should have claimed it only within those 7 days. But how would I know within those 7 days when the problem arose only after 10-15 days??? They say that it was a liquid damage done by me but they have no answer for why the boards are scrapped or why the display tap is missing! I would want a refund or an original replacement of my phone. Was this information helpful? | |||||
Snapdeal.com customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Saadhvi,
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
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Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal