[Resolved]  Snapdeal — case of cheating

Address:

Mumbai City, Maharashtra

TO WHOMSOEVER IT MAY CONCERN, I, Deepak Mutha placed my order of GIONEE S 5.5 in Rs. 19024 with order number [protected] on 22nd October, 2014 The EST DELIVERY DATE was November 02, 2014. On 30th OCtober, 2014 i received a SMS saying shipment product is delayed due to issues at courier end & need 48 hours to resolve the issue. On November 02, 2014 i called the Customer care & had a talk for 18mints where he assured me of resolving my complaint with complain number 1130131, where he said me that "YOUR PRODUCT IS PACKED & READY and the delay is because the courier company is not picking your product from Gujarat & your complain will be solved in next 48hours. During this period i received mails from SNAPDEAL for 4times regarding apologies for the delay. Today at 5.42am SNAPDEAL is saying me via email that product order is cancelled due to OUT OF STOCK. Can you please tell me that how can the product go out of stock when it was ready for delivery on 27th of October, 2014 (as per you) I clearly believe to my best judgement that since the product cost has increased from Rs. 19024 to Rs. 20466 you have either deliverd my product to someone else in 20466 or you have cancelled my order as you dint wanted to make loss of the difference amount. Today your Customer Care representative was extremly rude towards me by saying that YOUR ORDER IS CANCELLED AND SO FORGET IT, ORDER A NEW PRODUCT IN NEW PRICE BECAUSE I CANNOT HELP YOU NOW. A sick, wrong & cheating experience and would never recommend SNAPDEAL due to this faulty measures & many other reasons. Either compensate me for the Cheating you have done & the harasement I faced because of you or deliver me my product at the earnest in Rs. 19024 along with compensation of late delivery or I will be forced to sue you directly or indirectly.