Snapdeal.com — Amount deducted but order not placed.

Address:

Bharuch, Gujarat

I bought a Btwin Rockrider-50-Man Cycling Mountain Bikes 8278423 on 6th of october 2014. Though it said transaction complete, waiting for order to be placed, order never got placed. I called CC and asked about it, they said amount did not deduct and was with bank. Other day, i got it confirmed from bank that amount was deducted and was with snapdeal. I called again snapdeal and asked, CC said it was safe in trustpay and will be refunded in 2 working days. After 2 days I called again to enquire and what I hear is my order was placed! I never believed and called again to talk to some other Snapdeal CC executive, she said my order was cancelled and amount will be refunded in next 10-12 working days! Meanwhile, all of them except the one who said order was placed, asked me to place order again and Itried to do so, but the price of bicycle incresed by 2000 rupees! Now is that my fault that due to technical reasons snapdeal was not able to process my order so I have to pay extra 2000 rupees without even knowing they'll reimburse the previous amount? My worst experince with customer service, every customer service has a different answer to your question, and no solid and straight forward answer. I may never buy again from snapdeal, neither will recommend it to a friend.