[Resolved] Snapdeal.com — Cheating & Fraud | |||
Dear Sir, This is with reference to the order no [protected] I am tired of writing mails to snapdeal with no response from their end. Firstly the courier was incomplete, out of the combo pack I have received the juicer only out of (Gauba Traders Juicer, Apple Cutter, Slicer, Chilly Cutter Combo). Secondly the juicer was a faulty & used one, after complain the reverse pickup was arranged and that too after much hassels. While booking the product I have availed volume discount on purchases and the SD refund has only been made of the amount after discount. Now its almost one month the replacement of the whole package has not been done and snapdeal people has stopped replying my mails. Let me know is this a new way to earn profits and harrash customers. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Despite several mails, complaints, telephone calls, I have been provided wrong AWB no on 8th Jan, 2015 which even did not exist and expected date of delivery was 13th Jan.When the product was not delivered till 13th Jan, I checked the AWB no and was found to be incorrect which I have duly informed to Snapdeal and they have told me to wait till 19th Jan as it was the next expected date of delivery. On 20th Jan, when I again contacted Snapdeal then one lady Ms Anamika and Mr Anil from tel no [protected] contacted on my registered tel no and told me that the product they have acquired from seller has'nt met the quality checks so they have, nt dispatched it. When i asked them than why they have harassed me and kept my money with them from more than 20 days whereas they have got 5/5 rating of the seller and have shown 1 day dispatch time, they have got no answer. Now they have promised me that the mobile would be dispatched with in 24 hrs and they will share all information relating to courier with me they have'nt done so far and neither they have dispatched the item nor initiated the refund.
Next day, on 21st Jan I have received one SMS from Snapdeal that they have delivered the product to me and when i have raised the issue with the SNAPDEAL they just say tHAT THEY HAVE DELIVERED THE PRODUCT AND HAVE RAISED THE MATTER WITH CONCERNED TEAM BUT OF NO USE. THUS SNAPDEAL HAS CHEATED ME BY THEIR FRAUDULENT TECHNIQUES