[Resolved]  Snapdeal.com — Company delivered Wrong and damaged phone and refusing for replacement or refund

Address:	Bareilly, Uttar Pradesh, 243001
Website:	www.snapdeal.com

I had purchased a panasonic Eluga i3(16GB Champagne Gold) on date 25 oct from snapdeal website and received the shipment on 30 oct by xpressbees Courier on my address i was received the shipment in sealed and good condition, after open the shipment i seen the product was mismatch and also was damaged.
At the same day i had registered complaint online regarding the same, and selected damaged product received reason for replacement on the snapdeal website.

Then i receive the message and e-mail from snapdeal for engineer visit at my address and the engineer visited at my address and he has told me for arranging reverse pickup and replacement, after that i had again received a message from snapdeal for reverse pickup by JV Express and i had handover the shipment to jv express under awb no SD48665080. Now the shipment has been delivered at snapdeal warehouse and i had received a message from snapdeal that they found failure in QC and can't give replacement when i had returned the same product as i received from courier.

Yesterday i had called on customer care and asked for QC Video and QC report but the representative told me sorry and can't provide the same.

I had also written an Email to Mr. Kunal Bahl CEO snapdeal but not getting any response from his side.

please find the below details.

Order ID: [protected] Reference number: 34547535
Placed on: 25 Oct Issued on: Sun, 30 Oct