[Resolved] Snapdeal.com — Damaged goods neither replaced nor refunded. | |||||
Nescafe twin set with free mugs vide order no [protected] had been placed with Snapdeal which had been delivered in damaged condition. It was reported on 20.11.2016 and Snapdeal opened a sub order no. [protected]. It was agsin delivered in broken condition on 24.12.2016. This was notified to Snapdeal vide email at [protected]@snapdeal.com on that day itself with photographs. It kept on lingering in the matter despite constant follow up on my part. Today on 21.12.2016 it made a false statement that the replacement had been delivered on 2nd December 2016. It has failed to furnish any proof of the alleged delivery. My question is if it had delivered on 2nd December then why it kept sitting over the matter for 19 days. The false statement is being made to dupe me. It has neither replaced the goods nor refunded the price. On the other hand it had caused me undue loss. Was this information helpful? | |||||
May 26, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 22, 2016 Snapdeal.com Customer Care's response Dear Gaurav Shrey, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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