Snapdeal.com — Did not refund money of returned product as well as courier charge

Address:

Dibrugarh, Assam

Snapdeal Reference no. #11701469 against the order number [protected]. vijay singh, Dec 17 17:28: Dear Bidyut, With reference to your complaint number 11701469, we would like to inform that your Courier Charges REFUND is now PROCESSED. Your refund has been initiated as SD cash in your Snapdeal Account. This SD cash can be used in your next purchase from Snapdeal which will be valid for next 6 months.(this can be split in multiple purchases as well). This amount will be reflected in your registered email id within the next 24-48 hours. We request you to kindly click on the below mentioned link to check how to use SD cash. http://www.snapdeal.com/info/gvhowtouse Please Note - If in case you do not want Courier Charges as SD cash, we can provide you with a NEFT bank transfer of the same amount. For the same, we request you to please reply to this mail and provide the following – Bank Account Number, Account holder's name, Branch IFSC Code, Location of the Bank. Once we receive your details, it will take 5-7 working days for the money to be credited in your bank account. In this case the credited SD cash will be debited back from your registered account. We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com