[Resolved]  Snapdeal.com — did not send my product after 27th days of my purchage

I purchased my product on 19th of October 2014 . my order ID: [protected], Suborder Number [protected], Estimated Dispatch Date was On or Before Oct 21, 2014. and they given me delivery date of 27th Oct. still now they did not send me this prepaid item. in there website when i track this order . its showing[ "Your order is shipped and will reach you by the estimated delivery date" Courier Allocated:Go Javas.]. but to track this order snap-deal given me my AWB Number - UNISNPP143003. and Courier Website Link - http://gojavas.com. this AWB number is false. and snap-deal given me Courier contact Number[protected]. when i talk with there executive i found snap-deal did not handover any item to them, thats why AWB no is invalid. after that i am frequently sending E-mail to Snapdeal Customer Support . they are not giving any response.3 times i called to there customer service officers. register my complain on 7th of this month. they are not taking any right actions. my complain no is 11534567. as this was a prepaid order my money is blocked. order was delayed. they are misguiding me after giving wrong information. so please take action against it as soon as possible.