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Snapdeal.com — Failure to ship product

Address:Thane, Maharashtra

My order no. is [protected] I had ordered a pair of lee cooper formal shoes on[protected], the estimated shipping date was[protected] but until now the product has not been shipped. After calling on their customer care I've been told that they are not getting response from their own back-end team. They are ready to offer refund but I do not want a refund, I want the product anyhow.
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Comments

Dear Rajas Alshi,

Sorry for the inconvenience. This is to inform you that your concern listed 21 JAN 2014 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Reply
Your team is looking into it for the past 10 days now. I want a definite date when my order will be shipped.
Reply
Still no response...worst customer service!!
Reply
Dear Rajas Alshi,

Sorry for the inconvenience.We have escalated the complaint and will revert you when next update come.

Regards,
Snapdeal Online Team
Reply
You people keep escalating my complaints but I never get any update and I'll never advise anyone to buy from snapdeal ever again.
Reply
4 days since I filed a complaint on this site and still no action taken by snapdeal...horrible experience!
Reply
Hi Rajas.

Did the Snapdeal get back to you with any update?

Is the problem resolved?
Reply
No..worst experience ever...i had to cancel my order ultimately. I advise everyone to avoid buying from this website.
Reply
Can someone help him in placing a case aganist the snapdeal.


Kindly provide the procedure, Which will help others too.
This is online cheating/fraud.
Reply

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