[Resolved] Snapdeal.com — fake production.. payment refund

gurri302

from Patiala, Punjab

Address:	Chandigarh, Punjab, 160002
Website:	snapdeal.com

Snapdeal - fake production
Hi customer care,

It is very sad to see that snapdeal customer care have no intention to hear concerns raised by customers and ignoring the issue by just passing the ball.

I purchased nike shoes from snapdeal trusting your name, however got a fake product delivered. Quality of this product is very bad.

- how can snapdeal allow selling fake products on your portal?
- please take accountability of the products being sold on your portal and make sure to maintain the quality and genuinity of products being sold.
- can you not question your product vendor on this issue? And why even after so many complaints said vendor is not blacklisted?

Despite being so much when i requested to return
Your delivery partner harrased me a lotthey put remarks on their site without visit at my home. When i repeatedly requested them they
Updated the wrong mark once again that the customer has agreed to keep the shoes (Product). But i'm getting worried for the past 20 days.
Please forward my request and refund my payment as soon as possible.

Order id [protected]: dated 22 aug, 2018

Harpreet singh
[protected]
9/[protected]

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Nov 2, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing good.

We really apologize for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

Regards,
Team Snapdeal