[Resolved]  Snapdeal.com — Faulty Laptop delivered

Address:

New Delhi, Delhi

I have been following up since 6th July and Snapdeal has been just giving 48 hours timeline with no follow-up...This is a Rs. 27691 worth laptop bought from Snapdeal with a 1 Year warranty and Snapdeal are not willing to solve this. The seller sent a used laptop with faulty motherboard and Snapdeal guys are not resolving the issue. We bought the product and got it delivered on 19th June 2014. From 30th June, it started giving issues of booting up and stopped totally by end of day on 30th June 2014. We called ASUS Customer Service and got an ASUS Service Engineer visit our premise, as the product has a On-Site Warranty, who told us that the product has a faulty motherboard on delivery and even gave us a written confirmation on their Service Visit Form. I shared all those details with Snapdeal on 6th July and even sent an email to [protected]@snapdeal.com as instructed with all the images of laptop and the image of Service Form given to me. But since that day it has been stated by Snapdeal customer Sevice "48 hours and we would solve your issue. Do not worry your money is safe with us". How do we believe Snapdeal, when they are not able to keep up to their own promise of even picking up the faulty laptop. We are forced to take next steps. I called today Snapdeal Customer Service again on 18th July to speak to supervisor of Nupur (the person who claimed to be a Floor Supervisor on 16th July and stated she would get the issue resolved personally). This was the 4th call on 16th July where I spoke to Nupur (Floor Supervisor). Before 16th July, I have spoken to Customer Service 3 times between 6th July to 16th July with again no resolution and same promise of resolving the issues in 48 hours. I was made to hold the call for 19 minutes and then lo and behold I was conferenced with another customer complaining about his mobile with no Customer Support person on call. This is amazing Customer Service. Order Number [protected]. Asus Laptop worth Rs. 27691. Complaint Number 7648555 pending since 6th July 2014. Please help getting the issue resolved.