[Resolved]  Snapdeal.com — Got the fake product (Transcend ddr2 2gb computer ram)

Address:	Ahmedabad, Gujarat, 382445
Website:	www.snapdeal.com

I had purchased Transcend 2GB DDR2 RAM (JM800QLU-2G) from snapdeal at 14-July-2014 at price 1745 Rs., product has 10 year transcend warranty.

i got the problem in the ram so i contact transcend customer support via mail.
i give the 11 digit serial number which is printed on my ram, after they check the serial number they say me that this is fake product.

our original ram has 10 digit serial number, i send them the photo of ram to them, but they say we can not help with this fake or duplicate ram, contact your retailer for this ram.

so i contact snap deal, give the detail about order id and all stuff, they said me that give me the proof that transcend customer support said this duplicate product so i give them snapshot of all mail conversation with me and transcend customer support.

after my mail they said me that give me proof on paper, but i give them snapshot of all mail conversation with me and transcend support.

what i think that they actually do not want to help, just want to keep me busy, if i have to all the thing than what should you have to too even you guaranteed 100% original product.

even they guaranteed 100% genuine product how should i get this duplicate product..!!!

i want to get refund or replace my ram with original ram.