[Resolved]  Snapdeal.com — Harassed and cheated with duplicate laptop

Address:	Pune, Maharashtra, 411012
Website:	www.snapdeal.com

Order id – [protected]

Complaint number – 27829028

I purchased a laptop - lenovo g50-80 along with some other items. all been perfect i got all items delivered on separate dates and laptop as well. my laptop was delivered on 13th august 2016. i opened it to my shock, the seal in the box was broken and instead of a lenovo laptop, it had a 2nd hand (sort of damaged) dell machine.


Trusting the snapdeal, i raised a return request on 13th itself and since then took follow up from the nuvo-ex courier and got the laptop picked up. the courier agency picked up the laptop @ 4:00 pm on 22/08/2016 and went away.

I received an sms from snapdeal @ 6:01 pm and the same mentioned that the courier and return request has been cancelled as i am no longer interested in the return.!!

What on earth made snapdeal feel that i was not interested in the return and was interested in keeping that damaged and used dell laptop for rs. 25, 382!!


I called up the customer care and the agents told me to mail them the courier receipt which i did and they said now the laptop will be sent to the snapdeal warehouse were it will be checked for the quality-check. if it passes, my refund will be made and if it does not qualify for the quality-check, snapdeal will reject my refund request.


How can you do a quality check, when the laptop box stating “lenovo” contains a broken dell laptop!!!???

I would like to understand, how a broken, used and different laptop will pass a quality check!!!???.

I feel i am cheated and harassed to the maximum possible manner by snapdeal and its courier partner.


I have lost my confidence in snapdeal and i am now waiting for the response from the team regarding my refund.

Please be assured that i would not be leaving my hard earned money and will reach consumer court if needed as this is not a small amount.

If the same is denied, i will be left with no option but to turn to the social media websites and consumer court for remedy.

I will make it a point that the customers henceforth will think 100 times before ordering any expensive item from snapdeal.