[Resolved] Snapdeal.com — Incorrect advertisement and different product shipped

moizali.taj

Address:

Thane, Maharashtra

Snapdeal has once again outperformed itself in providing extremely pathetic customer service. I ordered a rain coat on 09:17 PM, Wed, 10 Jun, 2015 (Order ID: [protected]) and after waiting for 16 aggravating days and contacting snapdeal multiple times and banging my head on the wall finally got the product which is not what I ordered. I ordered Versalis Desire Suit Black Polyester Rainwear and what I got is some cheap quality Challenger rainwear. I have clicked some pics that you can asses your self. What I ordered Versalis Desire Suit Black Polyester Rainwear What I got Cheap Challenger Raincoat I ordered black colour What I got green colour I ordered L size What I got M size Picture on your site shows wellcrow strap on sleeves One I got has elastic and is 2 inches short on sleeves I ordered a decent looking Rainwear What I got can make Sharukh Khan look like a clown. Its so pathetic

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Aug 7, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Comments

Suneel Parmar

from Mumbai, Maharashtra

I booked Mototrance Bike Rain Suit With Shoe Rain Cover with order No. [protected] but what I got some cheap quality "AutoFurnish" rain suit with shoe rain cover with small size... it is disgusting. I want to replace/exchange it with ORIGINAL Mototrance Bike Rain suit with shoe rain cover as soon as possible as monsoon is already exhists. It is really shocking that snapdeal is doing such kind of worst and careless service with the customers while snapdeal is big, authentic and trustworthy name... I really disappointed with snapdeal's such kind of service.

suneel parmar, dehradun

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Suneel Parmar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

moizali.taj

These guy just keep looking they dont provide a satisafactory outcome... I am going to share my experience with every one I can reach to let the world know how pathetic your services are...

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi Suneel Parmar,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal