[Resolved] Snapdeal.com — Mobile screen broken and customer centre charging high | |||||
Respected sir, i Aishwarya kansal who purchased a coolpad dazen1 mobile phone through snapdeal.com. After receiving the same due to my mistake it was fell down from my hand and its touch display was broken. Then i made a request to snapdeal for returning the same but they told it should not return. Later i had gone to its service centre at nehru place (Guru amar das building, 78, 2nd floor) but they told the cost of display & including service tax its cost will be about 4100 / - . Its better for me to purchase a new one. Then they replied its your matter and again he was repeating this cost is 4100 / - and the parts of this phone is more costly than its cost. Hence i requested you kindly resolve my problem and provide me a better service according to the warranty of phone. And there is no other centre . what should I do kindly Help. My contact no. is [protected] Email- [protected]@gmail.com Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear aishwarya kansal,
Hope you are doing good.
Information about your Order ID and Compalint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.
Regards,
Team Snapdeal
Hope you are doing good.
Information about your Order ID and Compalint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Team