[Resolved]  Snapdeal.com — My order is not dispatched yet, neither money is being refunded

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	snapdeal.com

I had ordered a double bed from snapdeal order no : [protected], placed on February 1 st 2017. I was promised to be delivered between 11- 15 February 2017. I have been calling to customer representatives every day 3-4 times a day to get an update on my product all they tell me is wait for 24-48 hours for a solution. my complaint no is 40001600 and my complaint has been been escalated 14 times and still no solution. Please help me on this also want to bring to your notice your customer care executives are very rude and disconnect the call on face or some times keep you on hold for 45 minutes and disconnect.

Me and my husband have been regular customers of snapdeal but after this experience you might loose loyal customers I request you to please deliver the product at the earliest.
Hoping to hear from you at the earliest.