[Resolved] Snapdeal.com — No refund, No Product delivered, No update regarding the product | |||
I had ordered shoes from snapdeal.com. it has now been over 8 days, and as per the website the product was supposed to be delivered within 8 days. When i mailed them regarding refund, they replied that cannot be refunded as the product has been shipped. I demanded for the docket number, which they dont provide. on that they say when you receive the product just dont accept it, then once when the product reaches back to to seller we will refund the money. I shop a lot online and i have never seen a purchase where the site puts such terms and conditions. now they dont reply to the mails neither refund the money. PS:; Never ever shop on snapdeal.com however cheap the offer may sound. As in the end you will loose money and not receive the product as well. Was this information helpful? | |||
Complaint marked as Resolved
Refund was made immediately after placing the complaint at consumercomplaints.in
thank you consumercomplaints.in
Recommendation- Never use a site that shows you that they are helpless once the payment is received by them Snapdeal.com customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I had ordered Fossil CH2600 Chrono Men's Watch by noticing Rs: 500 available for HDFC credit and Debit card. Later while checking with customer care they told this offer is only for Debit card then i told them to cancel the order but they told its not possible so advised me to refuse the product so that i will get the amount refund back. I did the same thing on 1st September but still now i didnt get any update about refund. If i call customer care they are telling still didnt receive the product. But while am checking with courier partner they confirmed that they delivered the product back to Snap Deal Hyderabad office on 17th September. Please help me to get my amount back am really struggling and getting frustrated by speaking to customer care people and not getting any progress on this issue.
Reply
Dear Milindpatil,
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
Dear Milindpatil,
Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.
Regards,
Snapdeal Online Team
Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.
Regards,
Snapdeal Online Team
I had ordered Fossil CH2600 Chrono Men's Watch by noticing offer of Rs: 500 available for HDFC credit and Debit card in Snapdeal site. Later while checking
with customer care they told this offer is only for Debit card then i told them to cancel the order but they told its not possible so advised me to refuse
the product so that i will get the amount refund back. I did the same thing on 1st September but still now i didnt get any update about refund. If i call
customer care they are telling still didnt receive the product. But while am checking with courier partner they confirmed that they delivered the product
back to Snap Deal Hyderabad office on 17th September. Please help me to get my amount back am really struggling and getting frustrated by speaking to
customer care people and not getting any progress on this issue.
with customer care they told this offer is only for Debit card then i told them to cancel the order but they told its not possible so advised me to refuse
the product so that i will get the amount refund back. I did the same thing on 1st September but still now i didnt get any update about refund. If i call
customer care they are telling still didnt receive the product. But while am checking with courier partner they confirmed that they delivered the product
back to Snap Deal Hyderabad office on 17th September. Please help me to get my amount back am really struggling and getting frustrated by speaking to
customer care people and not getting any progress on this issue.
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