Snapdeal.com — Order cancelled without any information | |||||
Dear Mr. Kunal, This is to bring into your kind notice how the bottom subordinates work on pathetic process in snapdeal in terms of operations and service user remain on your mercy to get the product delivered and they have to pay for product, transit chargers and later call charges to be made courier person and your cc. After 7 days of placing order i get call from[protected] asking for product update whether it is delivered or not on asking for more details for not delivery they just ask the answer of their question and helpless to provide any solution instead. That fellow said mere sawal ka jawab dena ha to dijiye nahi to order cancel kar dete hai the worst experience i have ever faced ever. Rather than choosing first time snapdeal i must have gone to other ecom atleast they have every detail crystal clear i dont need refund keep this money to make your process more amicable for users i would like to have a charity for snapdeal this amount to educate staff and operations much healhier. And yesterday i have received sms that order has been cancelled after following up with courier and snapdeal cc assuring till yesterday that order will be delivered in next 4-5 days.. Order ID: [protected] Deepak [protected] Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
From: "Deepak Dadheech/EVOK/SALES/GGN/CD-I/HSIL"
To: "kunal bahl"
Cc: "deepakdadheech17", "icrpc india", [protected]@nationalconsumerhelpline.in, "feedback nch"
Sent: Thursday, March 3, 2016 10:55:13 AM
Subject: Re: Worst service of Snapdeal (MUST CHECK)
Dear Mr. Kunal,
Greeting of the Day!!
This to bring into your kindly notice that how bottom line treat customer and act on complaint there is no such escalation matrix getting followed and no such processes are there run by owners i guess. ON my complaint yesterday i have received 3 calls by given nos and history as below:-
First call received from [protected] - i have told on my complaint that it will be resolved my refund has been imitated and i have been told that i would get the product delivered too by tomorrow i.e. today on 3-March as a goodwill gesture of company which is getting ruined very badly by your own staff.
Second call received from[protected] Person told that you complaint has been resolved we have given the refund now i have to place order again to get the product do you expect i would come again on snapdeal but there is lack of co-ordination between the cc team and escalation team.
Third call received from [protected] - Some lady called up and asked for the update that complaint has been closed or not seems funny that your company asking update of complaint closure from customer instead of giving them solution asap and on asking update that lady aggressively said ki mere pas data aya hai mujhe update karke dena batana ha to batao and hanged up the call on my face. Such and agitated behaviour towards customer where it could have been resolved amicably.
I have simple question do you really care of customer for such a brand name i have 566 friends on FB and i have putted on my fb wall not to go for snapdeal instead of go to other with amazing services and given their examples too it means you have lost 566 future customers too. I would try to put this longer since i also belongs from Retail service industry so know very well how to take it forward.
Such a mental harassment given to me instead of product and pathetic responses no responsible person is there to get it resolved. Let c how much you care for the same.
everything will be presented against legal action.
Rgds,
Deepak
To: "kunal bahl"
Cc: "deepakdadheech17", "icrpc india", [protected]@nationalconsumerhelpline.in, "feedback nch"
Sent: Thursday, March 3, 2016 10:55:13 AM
Subject: Re: Worst service of Snapdeal (MUST CHECK)
Dear Mr. Kunal,
Greeting of the Day!!
This to bring into your kindly notice that how bottom line treat customer and act on complaint there is no such escalation matrix getting followed and no such processes are there run by owners i guess. ON my complaint yesterday i have received 3 calls by given nos and history as below:-
First call received from [protected] - i have told on my complaint that it will be resolved my refund has been imitated and i have been told that i would get the product delivered too by tomorrow i.e. today on 3-March as a goodwill gesture of company which is getting ruined very badly by your own staff.
Second call received from[protected] Person told that you complaint has been resolved we have given the refund now i have to place order again to get the product do you expect i would come again on snapdeal but there is lack of co-ordination between the cc team and escalation team.
Third call received from [protected] - Some lady called up and asked for the update that complaint has been closed or not seems funny that your company asking update of complaint closure from customer instead of giving them solution asap and on asking update that lady aggressively said ki mere pas data aya hai mujhe update karke dena batana ha to batao and hanged up the call on my face. Such and agitated behaviour towards customer where it could have been resolved amicably.
I have simple question do you really care of customer for such a brand name i have 566 friends on FB and i have putted on my fb wall not to go for snapdeal instead of go to other with amazing services and given their examples too it means you have lost 566 future customers too. I would try to put this longer since i also belongs from Retail service industry so know very well how to take it forward.
Such a mental harassment given to me instead of product and pathetic responses no responsible person is there to get it resolved. Let c how much you care for the same.
everything will be presented against legal action.
Rgds,
Deepak
Dear Concern please check what is mention in mail and then revert dont update auto generated templates...for which solution should i go through how come you have cancelled order on following up by me since 10 days and assurance from your side that it will be delivered your courier people and cc both have failed to update me exact details... i have been committed by mr tyagi person who called yestrday that today i will get the product. i am waiting to hear back from him.
see the mail again??????
see the mail again??????
will anybody revert after investigating all the details given in mail again a call from[protected] this number and fellow supposed to be revert after investigating this. Do you this customer is fool.
I have received the refund but why dont you revert according to my complaint i have registered through mail who was that fellow who called me after 10 mins i logged complaint here and told that my refund has been initiated but due to the inconveniences and lack of coordination between your team as an goodwill gesture of company he will arrange the product delivery on foc next day and refund too in my account although i have told him that get the product delivered on cost basis but get the product delivered as this was selected by my child... since due to poor services and worst experience faced you guys were failed to deliver and i have been made fool by snapdeal for 10 days since i placed the order.. complaint logged in this platform can only be seen by employee of escalation desk so i am sure the person who called first is an employee and he committed beyond his limits.
and most surprisingly today again i have received sms that my order has been cancelled screen shot is attached herewith why this sms again ???? i will put on this to legal action keep on sending the funny replies.
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and most surprisingly today again i have received sms that my order has been cancelled screen shot is attached herewith why this sms again ???? i will put on this to legal action keep on sending the funny replies.
you only make customer fool nothing else...and this is only your escalation matrix non of your team is do care to respond on mail sent various time even to your ceo it might have been responded by bottom subordinated it was not expected from such brand you are far behind giving services to customer in such competitive market Amazon is far better than you ... you guys not able to track it down even after 2 weeks that who called me first and given such foolish resolution on complaint ...
Refund shouldn't be initiated as i had refused for than this could helped snapdeal for making a process towards customer centricity so that issues resolved amicably... dont call i dont want to hear anything from such loosers..
Rgds,
Deepak
Refund shouldn't be initiated as i had refused for than this could helped snapdeal for making a process towards customer centricity so that issues resolved amicably... dont call i dont want to hear anything from such loosers..
Rgds,
Deepak
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(deepakdadheech17)
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal