[Resolved]  Snapdeal.com — Orders not shipped - no response received from company

Address:Kolkata, West Bengal

Placed an order -#[protected] on 13-Feb-2014. No shipment till date. It was promised to be shipped within 17-Feb-2014; had been mailing for an update - no proper response received till date. The order includes item which needs to be gifted - urgent as well. This is not the first time they are delaying shipment. And, not responding to mails. Their site boasts of refunding if orders not dispatched on time - but it seems they don't even think of customer's problems. Needs to be escalated.
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Complaint marked as Resolved 
The item was ultimately shipped but with 2 weeks delay. Also, the product displayed on the websit is different from what I received.
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Worst Worst Sanpdeal Worst how many days will you take for the shipping of an order, it is mentioned as 6th Feb then u said 11th Feb i waited then also today is 18th Feb till now there is no shipping from your side. If that was the case y u guys r providing such offers [protected].
Dear Consumer complaints,

It seems like Snapdeal turning out to be a fraudulent online shopping agent. Several consumers are affected by their false promises.

Even after snapdeal_help commented on this complaint, no actions have been taken from their end to ship the product.

Could you please take strong actions against them?


Regards,
Somnath
It seems like Snapdeal turning out to be a fraudulent online shopping service.

Even after snapdeal_help replied to this complaint, still no actions been taken to ship out the product.

Several consumers are getting affected by their false promises.

Could you please take urgent and strong action against them?

Regards,
Somnath.
Dear Thotasaahithi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Still order #-#[protected] not shipped by Snapdeal. Already wasted lots of money calling their customer care - to listen to only one answer : "your shipment has been marked as priority - and will dealt with urgency".

If this is their "priority basis service", then what is the normal one?? Is it taking money from customers and never delivering products??!!

Snapdeal, please, at least, do some justice to consumers!
As per Snapdeal's site policy listed in the link:http://www.snapdeal.com/info/TrustPay, consumers are supposed to get money back if product not shipped within 3 days from the estimated shipment date.

Since the product was not dispatched by 20-Feb-2014 (estimated dispatch date was 17-Feb-2014). Snapdeal should refund the money. But not yet refunded!

Are they listing false promises to customers??
As per Snapdeal's site policy, consumers' money are protected by 'Trustpay' and are supposed to get money back if product not shipped within 3 days from the estimated shipment date.

Since the product was not dispatched by 20-Feb-2014 (estimated dispatch date was 17-Feb-2014). Snapdeal should refund the money. But not yet refunded!

Are they listing false promises to customers??

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