Snapdeal.com — Pathetic customer service

Address:	New Delhi, Delhi, 110020
Website:	www.Snapdeal.com

Order ID: [protected]
Item: Wolfer Liger Kashmir Willow Cricket Bat
Seller: IQTEJ INFOTECH PRIVATE LIMITED India
Order Placed Date: 15th Oct 2015
Cancellation Requested: 19th Oct 2015
Cancellation Reminder: 21st Oct 2015

This is to bring everyone's attention that the Snapdeal so called "Dil ki deal" is a "CHEAT" and I have the sole right to call them by the name for not being able to payback the amount they've taken from me.

I've made my order on 15th Oct 2015 and paid the amount through HDFC net-banking. I've waited patiently till 19th Oct 2015, but was frustrated to see the status as below

10:54 PM, Thu, 15 Oct, 2015
Your order is packed and waiting for the courier pickup
10:53 PM, Thu, 15 Oct, 2015
Your order is getting packed
05:53 PM, Thu, 15 Oct, 2015
Your order is under process by the seller
05:53 PM, Thu, 15 Oct, 2015
Your order is confirmed
05:53 PM, Thu, 15 Oct, 2015
Your order is successfully placed
05:49 PM, Thu, 15 Oct, 2015
Your order is initiated
Hide Tracking History

how could the status remains the same for 4 days(I believed I had to make courier arrangements for them to ship my item purchased).

The other flaw and it was well designed by the cheating genius that I cannot cancel my order either through the mobile app or the we browser. I have made a complaint on 19th Oct 2015 to cancel my order through a phone call on to their customer care number +91-[protected]. I was advised that the 48 hours is the TAT to resolve my complaint and then I can get my amount back in next 4 working days. Assuming I would get that by 25th Oct 2015. When I called Mr Mahesh the Telephone advisor on 21st Oct 2015 he had no clue what to do but had put me on a call with his supervisor who failed to pick this call for 42 mins(I paid 60+ INR), later on I called again and the virtual supervisor blessed me with his name Avinash, who had given me the new info that was "I have to wait for this to get updated as the cancellation request taken on 19th is still in progress, he will further send a new request to the shipping team that the item requested by Arun has not yet been shipped and there is a cancellation request in place. Added to that there comes the beauty that I have to wait 10 days to get this shipper request completed then I will get my money credited back to my account in 4 working days post that" When I asked him do you or the Snapdeal have brain in your heads - he discontinued my call.

I would request someone from some part of the world to get this sorted out. I am disappointed, frustrated and CHEATED finally!