Snapdeal.com — Philips HL1632 Juicer Mixer Grinder

Address:	New Delhi, Delhi
Website:	snapdeal

I am Tina, Philips HL1632 Juicer Mixer Grinder, Order ID: [protected] (1 Item), Placed on Sun, 11 Oct, 2015, Order delivered on 13 th oct- refund request raised on 17 th oct. because the product was faulty and not at all user friendly. The snap deal website says 7 days easy refund policy and 100 % money back . Because of this guaranty only I purchased this product online.On 18th oct i got a call from snap deal saying this product cannot be exchanged or refunded and i have to take it to the Philips service center myself to rectify the faulty product when inquired about the reason for not mentioning the return policy of the product Mr Mandeep the supervisor of snapdeal customer care gave me reason that branded products cannot be faulty beyond repair. some screen shot of the website of snap deal is attached to show how they are hiding the most important facts about the product return policy and on the contrary luring the customer by saying 7 days easy return policy and 100% money back in case if we are not satisfied with the product.they are cheating the customers by hiding the important facts. I would want a refund for this product as mentioned in the website and ofcourse for misleading the customer by mentioning fancy policies which actually doesnt exist. they should learn from other e-commercewebsite.