[Resolved] Snapdeal.com — Prestige stylo 750 w mixer grinder

Radhu29

from Bengaluru, Karnataka

Address:	560050
Website:	Snapdeal.com

I placed an order for the above said product on oct 3. I received it on oct 16 which was way more than the estimated date. I checked the product if it is in the working condition on oct 18 and found out that the product is not working. It is really disgusting to get a non-working product after paying rs 2719. I initiated for an immediate return and refund. I was told that it will be picked up within 48hrs. Next morning, oct 19, i get a message saying the pick up was unsuccessful because of non-availability which is a big lie!! Ridiculous! Nobody from your pick up team called me or messaged me, no one came to the address for the pick up and you are cheating me of my money, refusing to take the non working product back. I have tried a 100 times to call the customer care people and they deliberately don't connect my call to any executive. I was told later told that there was some problem with the system and cannot connect me to an executive. This is disgusting, very highly disappointed with your service. I would never again shop from you. I want this issue to be resolved immediately, failing which i will lodge a complaint on the consumer forum.

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Oct 23, 2016

Complaint marked as Resolved

I got a phone call on 20th oct, from the courier company saying that they will take the product back in 2 days. Today, a courier person came and took the damaged product and the amount was refunded to my account within few hours of taking it. I thank everyone who has helped me resolve the issue.

Snapdeal.com customer support has been notified about the posted complaint.

Oct 20, 2016

Updated by Radhu29 I received an sms saying someone is put for picking it up, but when I called the person named there for the pick up, he says he is not responsible for the picking up as he is from a different courier company. Now, how will the customer know who is what? The company is just providing wrong person's phone number for pick up. I tried contacting the customer care people, still got the same answer that I cannot be connected to the executive because of some technical problems!! I dont understand how only my number will have technical problems. They are giving a sick service. I will next have to take legal action if the product is not picked up today.

Verified Support

Oct 20, 2016

Snapdeal.com Customer Care's response Dear Radhu29,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 21, 2016

Updated by Radhu29 I have again got a mail saying that the pick up of the product was not done because of 'unavailability" while nobody ever called. messaged or came to my address to pick it up. On what basis is the status being updated so evasively? Its very very disgusting. I have been trying to connect to the courier that was said to pick up my product..Nouveux.. no one takes the responsibility of the return. They keep dodging that its not their job. Why don't you provide the phone number of the correct person who will be picking up? This is all a way of cheating us of our money instead of actually picking the faulty product and replacing/refunding it. You refuse to take responsibility of the products you sell on a "discount"! .

Verified Support

Dec 04, 2016

Snapdeal.com Customer Care's response Dear Radhu29,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal