[Resolved] Snapdeal.com — Product not delivered - nova 2 slice panni grill maker

ManishRawat08

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.snapdeal.com

I ordered [id - [protected]] a product [nova 2 slice panni grill maker] on 7-oct-16 from snapdeal but today 25-oct-16 still didn't get the product. I discussed the same to the snapdeal customer care but as per them, they need 48 hrs. From last 3 days i discuss the same thing with them and every time they said they need 48 hrs. Meanwhile i discuss the same thing with courier service of snapdeal (Gati), they are also providing a false information and fake commitments. Yesterday i had a discussion with gati and as per them product has been lost from their end. I update the same to snapdeal yesterday and today but still snapdeal wants another 48 hrs to investigate the same. As per the gati they update the same to snapdeal and as per the snapdeal they don't have any information about the lost of product.
This is really a worst situation for me.

I need this product as soon as possible from snapdeal.

What should i do?

1. Every time snapdeal providing a fake information and false
Commitment.
2. There is no followup process in snapdeal.
3. Not a single time i got a call or message or email from snapdeal for this
Issue.

Regards,
Pradeep
[protected]

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Jan 6, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Snapdeal.com Customer Care's response Dear ManishRawat08,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 02, 2016

Updated by ManishRawat08 I am really frustrated after order a product from Snapdeal.

I have placed an order [id - [protected]], product [nova 2 slice panni grill maker] on 7th Oct 2016, and after a number of issues and logging a complaints to customer care of Snapdeal and your courier partner GATI [Complaint ID- CS122038, 31255292].

I cancelled the order on 26th Oct 2016 because Snapdeal was not providing a proper information after logging a number of complaints and as per the GATI the product was lost at their end.

But yesterday evening I got a message that your order has been delivered on 1st Nov 2016, while this is the last date of returning my money of this product.
Yesterday, I also logged a complaint on Snapdeal for the same [complaint id[protected]].

Now, the status of the product is also shown as delivered.

1. Is this a right approach to sell your product in the market?
2. Is this the right way to communicate with your customer?
3. Who will pay the interest of the credit card, that I used for the order of product?
4. When I will get my money back?

This is my last product from my side from Snapdeal and in future I will never order anything from Snapdeal.

If I will not get my money within three days then I will flash this matter in all social media like Facebook, twitter etc.

Regards,
Pradeep
[protected], [protected]

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear ManishRawat08,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal