Snapdeal.com — Received partial and used product (Asus Zenfone 5)

Address:Bikaner, Rajasthan

I had ordered Asus Zenfone 55 from Snapdeal.com via Order no.[protected] And Received the Partial and Used Product and now snapdeal.com are refusing for Refunding the Money without any reason. Initially they were agreed for Refunding the Money but now they are refusing without any Reason .
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Please Refund my money because Rs.11960 is not an small amount.
The order No. Is [protected]

Dear Anup Kumar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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