Snapdeal.com — Refund

Address:	New Delhi, Delhi, 110075
Website:	Snapdeal app

Hi! Kunal,
I am writing to u for a refund of a mere 500 rs which yr company had confirmed to me m till date I am fighting n following with them. None of yr executives go into the crux of the complaint and just work on the surface level. Feel sorry for u for the staff that u for some good reason you r employing.
I am forwarding the mail that cnfd to me on records on 9th nov'15 that u r going ahead with the refund after all yr investigations. I hv been chasing u since then and now learn that for some investigations now u cannot refund the money. Can I know the reasons???
You shipped a defective product in semi assembled condition and when I assembled it, I learn that the product has a manufacturing defect and cannot be used. U agree to take the product back and also agree to refund the Rs 500 that I paid for the assembly. U ask me for a bill n I share that too to u. Yr investigTions cnfm all ok and to cnfm on mail to me to refund rs 500 and after 5 months of me following with u, I suddely learn that u hv decided on the contrary n I hv not even looped in. Why shld I incur cost on yr defective product? Yr supplier shld be penalised! I need the refund of my hard earned money. Just as u are minting money by cheating people, I am earning the same out of sweat n hard work,
I am also fighting for the puck up of 2 products that are not being picked up. I learn that I black listed. If I was black listed, how come I was allowed to place an order n what abt yr tall claims of parents being covered under trust pay policy. Is this yr trust pay policy??? U hv shipped wrong clrs and u expect customers to bear the loss of some mistake mass at yr end!!!
U claim to hv a social media team n they call up from thx same customer care nos 66795900 n speak as yr customer care people. They do not talk intelligently n hv no answers. Is this a just a formality to show that u hv separate teams when they operate under the same blanket. They do no extra in depth investigations and no reasoning at all.
I need the refund of all my 3 items.
Regards, geetika

On 09-Nov-2015, at 12:55 pm, "[protected]@snapdeal.com" wrote

Hi Geetika,

Greetings from Snapdeal!

This is in reference to your request 12338023 against Order number [protected].

We are initiating the refund process. Since you have paid for the item using credit card/debit card/bank account, you'll receive the refund in the same mode of payment.

Please note that the amount of Rs. 500/- will reflect in your credit card/debit card/bank account within 4 business days.


We look forward to seeing you again soon!


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team Snapdeal

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