[Resolved] Snapdeal.com — Refund not received

Govindareddy Rendla

from Mumbai, Maharashtra

Address:	515001
Website:	www.snapdeal.com

I have purchased mobile I PHONE 5S. as its not working properly, used mobile i have returned on 25/jan/2017.after that i got one messege from snapdeal that mobile replaced with in 7DAYS. the time is over but i did not any messege from snapdeal.about replacement of the mobile.

Estimated Replacement: 27 Jan, 2017. showing in snapdeal wedsite still i did not response .Please accept our sincere apology for the inconvenience - This message will come for any email. Your response for emails is worst. I dont want the mobile now as the estimated time for delivery is over. Now refund the amount which i have paid and also i have placed screen guard glass which costs Rs. 500 and cash back of Rs. 1500 (SBI credit card). Because of you i am in loss as i missed many offers in many websites as you didnot refund my money. So refund me an amount of Rs. 20000 to my account or otherwise i will raise a complaint in consumer forum

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Mar 20, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Snapdeal.com Customer Care's response Dear Govindareddy Rendla,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal