[Resolved] Snapdeal.com — Refund not received

neha_1

from Vasai-Virar, Maharashtra

Address:	Gurgaon, Haryana, 122001
Website:	www.snapdeal.com

Below are the details of my orders for which i had placed cancellation request long ago but i didn't get my refund till date. It's been a long time i didn't get proper answer from you

Order no. 1
Order id: [protected]
Placed on 25 may 17
Amount (Rs.): 4885/- through net banking

Order no. 2
Order id: [protected]
Order placed on 26 may 17
Amount (Rs.): 1091/- through net banking

Order no. 3
Order id: [protected]
Order placed on 26 may 17
Amount (Rs.): 1695/- through net banking

I have called their customer care many times but they say product is already dispatched and with the courier and as soon as the courier return the product we will initiate your refund but it's been more than 25 days since the product is with the courier and they even don't have any details about courier no. Etc. Many times i have filed complaint they don't even reply.

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Jul 27, 2017

Complaint marked as Resolved

After a lot of follow up they issued refund but unfortunately the refunded money wasn't credited to my bank account before one month. I did another rounds of follow up for that. I have decided to not to do any online transaction from snapdeal now onwards.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Snapdeal.com Customer Care's response Dear neha_1,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal