Snapdeal.com — Refund pending from 02 april

Address:	176115
Website:	www.snapdeal.com

I have placed a order with snapdeal on 2 nd april .A quechua bag of rs 279 total payed from my mastercard .
Then after with in 1 hour i have cancelled the order. Then i wait for about 2-3 days for refund in my account.
I check my account there is no refund from snapdeal.
I have complaint whole matter with customer executive of snapdeal. They advised me to waiting period of refund.
Again after few day again complaint to their customer executive.
They told me that refund is initiated in my account. But i didn't see refunded amount on my account. Till now my refund is not initiated.
I feel great hassle with snapdeal & i spent 100 rs on calling in snapdeal.
Yesterday i have updated passbook from my bank. But there is no reflect of refund amount.
I posted my updated passbook image along with this.
My registered email id is ritzboys.7 [protected]@gmail com