Snapdeal.com — regarding changed item delivered

Address:Bangalore, Karnataka

I am here by stating you that I ordered for ecocrystal water treatment geyser water purifier on order no[protected]. But your company sent me a chargeable light . I paid the agreed amount and taken the delivery.but after opening the package I was shocked because i found the above said torch which I need not want. And it may cost maximum 75. rupees. The invoice copy is correct but item which is sent is wrong. Why should you cheat like this?.I am decided to not to purchase any articles through online in future. May I expect any damage cost from you ? or replacement of item which I have been ordered ?
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Dear Thrilokesha Thrilokesha,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.


Regards,
Snapdeal Online Team

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