[Resolved] Snapdeal.com — Return and refund request not done

Kuila456

from Ranchi, Jharkhand

Address:

700054

Since last 5 days i have facing a problem, i submitted my request at snapdeal for return pickup
Of flyjohn blue slim fit jeans but didn't pick up my package but i received the message
Aying we were failed to pickup.

My order id: [protected], placed on 25 oct, 2016
Refund request (ticket id:[protected] on 27 oct, 2016

Please it is requested to do the needful.
Please pickup as soon as possible.

Contact me at [protected] / [protected].
Mail id: [protected]@gmail.com / [protected]@gmail.com.

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Dec 4, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Snapdeal.com Customer Care's response Dear Kuila456,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

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Comments

Prasanna ST

from Basi, Punjab

I had ordered the Reebok full length socks but I have received the Nike ankle length socks
I had requested for replacement on the same day when I received the order but 2 weeks gone still I haven't got any kind of communication from the snapdeal team.
Even I sent a mail to [protected]@snapdeal.com no reply yet

Snapdeal.com Customer Care's response, Nov 1, 2016

Verified Support

Dear Prasanna ST,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Nov 9, 2016

Verified Support

Dear Prasanna ST,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal