[Resolved] Snapdeal.com — Snapdeal.com Product is physically damaged/defective when delivery and they are not accepting return or replacement.

deepakmedhe

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400094
Website:	www.Snapdeal.com

Order ID: [protected]
Phone/Mobile Number: [protected]

I ordered one item Mi Max (32GB, Grey), Order ID: [protected] dated 03-oct-16. the item was physically damaged/defective when delivery.then i called to customer care of snapdeal and told about the problm and requested for replacement. snapdeal send a enggineer who checked the mobile and given service call report that mobile is physically damaged when delived. Finally the product was picked on 23-oct-16 for exchange, now its been about 8 days. I have not received any mail or any call from snapdeal, I have been continuously trying to reach by call, all the time the executives say that they have forwarded my complaint and it will be resolved within next two days.
The behavior of the executives is also so unprofessional that even today I called them and asked the reason for delay they are with the same words "wait for 2-3 days". Even I tried to reach the senior team they are so rude that they disconnect call on your face.
Please resolve my trouble.

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Jan 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Snapdeal.com Customer Care's response Dear deepakmedhe,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 09, 2016

Updated by deepakmedhe Snapdeal.com have block my call. im not able to connect to Snapdeal customer care, what a shame less peoples.

Nov 09, 2016

Updated by deepakmedhe its been more than 25 days now...i havent receive any call from them...am so sick of waiting..

Nov 09, 2016

Updated by deepakmedhe That’s it ! I am fed up calling your customer care.. Seriously I’m unhappy with their service. If this is how they tackle things and provide solution and refund, then I may say this is my worst shopping experience. I am disappointed you have no clue ...I want a call back regarding this… want to speak with whoever is the higher authority with an instant resolution.

Nov 11, 2016

Updated by deepakmedhe i have told u ..to mail me on by mail id about status of complaint..and were is my mobile..
[protected]@gmail.com

Verified Support

Dec 01, 2016

Snapdeal.com Customer Care's response Dear deepakmedhe,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal