[Resolved] Snapdeal.com — Snapdeal.com snapdeal isnt solving case against defective item since past 10 days

Amolams

Address:	Pune, Maharashtra, 411002
Website:	Snapdeal.com

My name is amol desai, i had purchased a philips 40pfl5059/v7 aza 102 cm (40) full hd led television from snapdeal by order no. [protected] on 05th oct 2016 and my mobile number [protected]/[protected]. i received the delivery of the item on 18th oct 2016 late evening around 08.00 pm and when i open the tv to on it and saw that i had received defective tv. there was a big scratch from inside the panel of the tv. i informed snapdeal immediately and filed a replacement option the same day within half an hour so they told me that they will not pick up the tv and that i had to dispatch it to their bhiwandi warehouse so again i had to spend hefty amount on courier and we had sent back the tv on 18th oct 2016 to their bhiwandi warehouse and we got and online update that quality check is in progress and the same day again one more update we received that “replace request is declined”. how can the quality assurance team reject my order by not even checking? from that day onwards i am calling everyday snap deal regarding by complaint but i am not getting any appropriate feedback from their customer care executive. i need my order either to be replaced with new product or they have to refund our money back. i am following up rigorously with snapdeal since last 10 days on calls. i had ordered this tv for inr 26, 990/- which are now stuck due to this and so had to finally register complaint here. please help in sorting out this matter. if i will not get my refund i am really going to file a case against snapdeal and the seller who is sanket enterprise-ahm-chd-voi for sending such defective and faulty tv. request you to please resolve our matter at the earliest.

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Nov 30, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Snapdeal.com Customer Care's response Dear Amolams,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear Amolams,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal

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Comments

Jsilchar

I placed an order (Id: [protected]) for the same TV on the 15th Nov 2016 at about 10.30pm and the following morning I read the above review and my heart sank thinking that this seller would send me the same broken/defective TV so I cancelled my order at about 1pm. But since I did not receive refundafter nearly 2 weeks so I called snapdeal yesterday and spoke to an agent named Ishant. Ishant told me that the policy is that if an item is dispatched then no refund is processed until the item is back to the seller. I was assured that the TV wont be delivered broken and if I need to replace/refund then snapdeal will pay for return postage cost. So today the arrived at my place and my brother decided to open the TV in front of courier personal and guess what "THE TV SCREEN IS BROKEN"! This seller decides to shift around a broken TV at buyer's misery hoping some buyer will not have money or could not take the trouble to send back. Here are few of my observations:

1) How come Snapdeal/Seller could not stop the item from travelling from Ahmedabad to far corner of Assam given that I cancelled on 16th? Even if the item was dispatched on the 16th, at best the item was taken by FedEx from the seller to FedEx depot in Ahmedabad.

2) The delivery process is all tracked. How complicated it is to have messaging system where the courier is instructed not to deliver the item instead be returned to seller? Snapdeal has such a sophisticated automated phone services for customer services but cannot have such simple process in place?

3) I bought the item from Snapdeal. So my contract is with Snapdeal to deliver me the TV in return for the money I paid, neither with seller or courier service. Snapdeal, seller and courier all three are the family. On the 16th when I cancelled my order the TV was still with/under Snapdeal so why did Snapdeal not refund my Money then or until yesterday? What is the logic of holding my money? After all who does Snapdeal subcontracts its dirty laundry out to is none of my business or I care.

4) I decided to accept the item because I was repeatedly assured the item wont be defective and if that happens we will give full refund along with all collection.

5) What do the snapdeal do with such sellers who persistently are dishonest? Its a clear case of this deliberate attempt to commit fraud. The seller is sending the same stock to different buyers within a space of 2 weeks.

This is atrocious. This is my second attempt to buy a TV online and on both occasions I was delivered broken TV. Modi can demonetise but cant make people honest, it seems like these sellers wake up every morning thinking "who do we [censored] today"!

Snapdeal, please get this item collected and give me my money back. The courier told that they would collect the item to send back if Snapdeal instructs them.

Hoping a quick resolution.
J