[Resolved] Snapdeal.com — Snapdeal service is worst... Use flipkart / big basket | |||||
Pathetic service by snapdeal... Bad first impression... When ever am calling these numbers[protected] is not working and customer care number +91-[protected] not reachable to executive to have a talk with... '*' and '#' works the same.. So what are the options created for joke Also orderid on call appeared to be different from the one in my order list. Though i have heard it from many about bad service and and return and refund problems from many... It was my mistake to order from snap deal... On searching about snapdeal i get "snapdeal is one the biggest e-commerce site in india" who told yoou man... Don't even compare your service with flipkart, bigbasket (Based on type of products ordered by me). Flipkart even if there is issue with product quality, service by flipkart is the best. My order gets cancelled with the message that the seller cannot fulfill it. While ordering seller was able to deliver. Now i have query regarding the refund amount but no customer executive reachable... So where and to whom i am suppose to talk to... Ceo of the company... No wonder why people would order maximum cod from your site... Makes no sense in giving statement about your cod affected or saw a dip by demonetization... It anyways will first look at your service and reach ability. An individual who make card payments will also think of cod option. I had ordered products order id: [protected] (2 items) amount 520 for which i paid 420 (Using voucher). Not the product worth rs 485 (Item 1 - under the mango tree wild forest honey 500 g) is cancelled. Amount refunded id only rs 392. Now i want to know how 392... : is it due to voucher applicable.. Then how are this calculations done? 20% of voucher amount i guess? Now with this i am really wondering about my refund amount.. Was this information helpful? | |||||
Dec 24, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 23, 2016 Snapdeal.com Customer Care's response Dear Rupangi Dave, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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