[Resolved]  Snapdeal.com — Unsatisfied with low service of snapdeal

Address:Dibrugarh, Assam, 786001
Website:www.snapdeal.com

I do shopping many sites of online but snapdeal is the best site ever i think, but problems stats now a days after changing the logo of snapdeal app i supposed to say that its makes peoples very uncomfortable to shop this site of snapdeal app. I just ordered something from snapdeal and the product is not like i want or u may say imperfect as showing at snapdeal. But when i want refund of this item i input all details of bank as before but showing that IFSC code is not valid, i tried many times but it fails, i am very disappointed of snapdeal apps. So i want say to snapdeal group please resolved this problems otherwise u loose your customers..
Thank you...
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Oct 21, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2016
Snapdeal.com Customer Care's response
Dear Kaidul islam,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Complaint comments 

Comments

SNAEP DEAL IS WORST EVER SITE, I HAV SEEN .
THEY DO NOT VALUE THEIR CUSTOMER AND CHEAT THEM.
I placed order from snapdeal with prepaid amount for Intex IT-PB11K 11000 mAh Power Bank - White - for iOS and Android Devices with order id [protected] on 10 Aug 2016, on 14 aug 2016 I received a message that my product has been delivered bt I didn't receive product when enquired from snap deal team, they are saying my product has been delivered with showing a fraud signature, neither it's mine or my husband's signature.
I have written many emails and called snap deal customer care 30 to 35 times from last month but they people not talking any action and continuously saying that product has been delivered to me only with showing that fraud signature and not ready to give my money back.

after registering complaint i received call from snapdeal team with no.[protected], and that guy was asking my account no to refund my amount. as i was busyso deny to give it that time. after some again got a call from no.[protected](snapdeal), he took my debit card no as i was at my work place and i do not remember my account no, he also asked expiry of my card with cvv as he said its been very much needed for fund tranfer and he started debited amount from my account. he debited 3k from my account by continously engaging me on call.
snapdeal is worst ever online shopping site and please do not share any info with its customer care team. they all are fraud people.
i will definitely file police care against snapdeal.
my bank icici farud inspection team already working on my case with case file no. SR[protected]

after posting these message on open forum, snapdeal sent an email to me asking about fraud information, when given reply to them, its showing message failed as you are not allowed to reply on this email.

snapdeal you people are making joke of your customer, after this much incident happened with your genuine customer how you can be this much careless.

VALUE YOUR CUSTOMER.
YOU GIVE FRUSTRATION TO YOUR CUSTOMER AS THEY HAVE TO WRITE THESES INCIDENTS IN OPEN FORUM, YOU ARE HOPELESS SNAPDEAL

REGARDS,
JAGRATI SHEKHAWAT
[protected]

Snapdeal.com Customer Care's response, Sep 21, 2016
Verified Support
Dear Jagrati Narendra Shekhawat,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal
yesterday received call from snapdeal, without my permission now they revert back prepaid product amonunt in my snapdeal freerecharge account, and told to give me compensation of 100 rs as for callmaking by me continously 35-40 days.

how pathetic these people are...he is saying to file me FIR against fraud transaction as its been not done by snapdeal team, then why not i file FIR against fraud signature which been done by you only.

i really do not have any words for snapdeal...MOST PATHETIC EXPRIENCE I HAV BEEN IN MY LIFE GIVEN BY SNAPDEAL ONLY, in my society 600 flats are there and my 500 freinds on friends, i will make sure atleast they people will not suffer with such kind of experience what i had with snapdeal, already warned them to not to do snapdeal shopping and do not rely on snapdeal wording and action.

Regards,
Jagrati S.
Snapdeal.com Customer Care's response, Sep 22, 2016
Verified Support
Dear Jagrati Narendra Shekhawat,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal
every day snapdeal giving me this statement, issue started from 18th aug and not been solved yet. till now you were not able to figure out that how my fraud signature has been done on receiving product slip.

i want my 3000rs back, rest how you solve this case its your headache.
i have already filed FIR against snapdeal fraud signature, if you do not want to proceed me with this case, revert back my 3k amount.

please do not make any call to me as i can't explain case history to everyone on every call.

Regards.
Jagrati S.
Snapdeal.com Customer Care's response, Sep 27, 2016
Verified Support
Dear Jagrati Narendra Shekhawat,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal
I hav ordered a handbag..i was unsatisfied with the quality of the bag..so when i tried to refund..it says..PLEASE PROVIDE VALID IFSC code...i know the ifsc code was correct..but i keep showing that the code was invalid..plss do something

Snapdeal.com Customer Care's response, Jul 19, 2017
Verified Support
Dear Rajes,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal

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