[Resolved]  Snapdeal.com — Worst customer services, order id - [protected]

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	www.Snapdeal.com

Worst customer services i have ever experienced, my wife has ordered three gifts by meeta combos (Rakhi, mug, greeting card) for her brothers on the eve of raksha bandhan on 1 aug, to be delivered on her brothers address, but have received incomplete combo, a greeting card was missing on one combo, and complete different card was received for another combo, called up customer services and raised the replacement request, replacement was done for two combos, but again on 16 aug the replacement order that has received contained the same product that have returned back couple of days ago. Called up customer service to raise complaint in regard to same but however agent has again raised return and refund request for those two combos without our consent, for which we have received message on mobile. Considering 18 aug was raksha bandhan day we called up and told them clearly to cancel the refund request as it would result in one brother having gift and other two will be left with nothing.
To our surprise next day courier guys went to her bothers place and took two combos and refund request was initiated even after telling them clearly to cancel the same.
This left us in very very embarrassing position after which i called up customer service to speak to supervisor but every time i call them operator would advice that we will receive call from supervisor next day, it continued same for one whole week wherein i call them and they promise that i would receive call next day.
However after 1 week i was able to get in touch with one of the supervisors (Yes i called them, not they have called), she had no answer for the same and just kept on saying only one thing all over the call that i am sorry and i am sorry.
I am sure they don't have any complaint procedure in place to handle customer service, worst customer service, will never ever use snapdeal in my entire life and would recommend same to my friends and relatives. Now i know why snapdeal is loosing market share because of their customer service and because of their weak online line reputation management.