[Resolved]  Snapdeal.com — Wrong laptop delivered and several false commitment even by senior executive

Address:

Ghaziabad, Uttar Pradesh

The officer in charge, Snapdeal, - I had placed an online order no. [protected] on 10.08.2014 for a Dell laptop. I had made the full payment of Rs. 30, 891/- in advance on 10.08.2014. I had ordered for model "Inspiron 15 3542" of four USB Port (2.0*2 and 3.0*2) as mentioned on site, but you have sent me a wrong product of three USB Port, You delivered a laptop on 16.08.2014. I had immediately lounge a complaint for that and according to your instruction as mentioned in your email dated 17.08.2014 I sent you 5 pictures by email dated 18.08.2014. After that you started the reverse pickup process and your field person Mr. Surjeet came to my home on 20.08.2014 and took the laptop back. I was astonished when without any intimation via email or massage (which was against the delivery process as fixed by you) a courier boy again delivered the same laptop and same piece on 26.08.2014 even reverse pickup slip signed by us was also attached on the packing, before taking the delivery I phoned to your call center and I talked with Mr. Lalit Gupta for the status and whether I took delivery or not, he was also very surprised because according to him Snapdeal had not send the Laptop again according to him the matter was pending as up to that day they had not arranged the new piece of ordered configuration, as per his instruction I took the delivery on the assurance of providing me new laptop of ordered configuration. For resolving the matter I sent several email and also talk to your call center with various employee including - (1) Mr. Nitin (Manager), (2) Mr. Aman (Team Leader), (3) Mr. Ritesh (Floor Supervisor), (4) Ms. Pinki (Floor Supervisor) etc.every time they said they are checking the matter, One buys a laptop for professional or study purpose, but it is regret to say that even after passing one month the matter is not yet resolved. Further due to your negligence I would not be eligible for ‘Back to College Offer’ as publically announced by Dell by registering the product within the prescribed date. Kindly resolve the matter with compensation and without further harassment and furthr false promise as early as possible.

Vijay Kumar Joshi