[Resolved] Snapdeal — Different product. Pickup refused. No replacement. No refund. | |||
This has been a fully messed up experience with snapdeal. One of those I'll-never-buy-from-snapdeal-again ones. I ordered a titan watch from snapdeal. I received a Reebok watch. Ok [censored] happens. I requested replacement. Request refused, as seller didnt have it in stock anymore. Alright fine. I requested refund. Promptly got a text saying pickup will be done within 3 days (I am feeling proud to be a snapdeal customer. roflmao. read on). Next day courier guy refused pickup saying its not a titan watch (lol). He cant accept it. He said to contact snapdeal. So I did again. They reassured me and asked me to wait (as expected). And so I waited & waited hoping my 6 grand will get 'unflushed' by itself. I was soooo wrong. Not once did anyone attempt a pickup again. Not once did I get any call. If courier had no trouble finding my house for the first time, I cant imagine what happened later. Poor work ethics, I guess. That was the moment, when I realized snapdeal is going to lose the Battle-of-India to Amazon and Flipkart. (The irony is I had my money on snapdeal all this time). I have contacted snapdeal multiple times now. Even requesting them to put me through to the "senior people" with "real authority". All in vain. Either they are in a meeting, or they have gone home, or they will get back to me within 24 hours on "high priority", as "I am their most valued customer." Snapdeal has not just tortured me, they've made a fool out of me. Hope everyone knows their reality. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
 21 Comments | |||
Comments
Order [protected]
Pickup refused again today.
Pathetic!
Pathetic!
COURIER IS LYING & SNAPDEAL IS ACCEPTING THEIR LIES.
First the courier refused pickup. I informed snapdeal. They rescheduled and asked me to wait for 2 days.
Courier told them I want to keep the product (wrong product). Snapdeal cancelled pickup. I informed snapdeal I have the CCTV recording. Noone has come to my house for pickup. They rescheduled and asked me to wait for 2 days.
Nobody came. Courier said unsuccessful attempt. They rescheduled again and asked me to wait for another 2 days.
Even now no courier has come, but I have again gotten email saying unsuccessful pickup. Snapdeal has again rescheduled and asked me to wait for 2 days.
I am now 100% certain THIS IS DELAY TACTICS in order to prevent the customer from taking any legal action.
First the courier refused pickup. I informed snapdeal. They rescheduled and asked me to wait for 2 days.
Courier told them I want to keep the product (wrong product). Snapdeal cancelled pickup. I informed snapdeal I have the CCTV recording. Noone has come to my house for pickup. They rescheduled and asked me to wait for 2 days.
Nobody came. Courier said unsuccessful attempt. They rescheduled again and asked me to wait for another 2 days.
Even now no courier has come, but I have again gotten email saying unsuccessful pickup. Snapdeal has again rescheduled and asked me to wait for 2 days.
I am now 100% certain THIS IS DELAY TACTICS in order to prevent the customer from taking any legal action.
Hi rahulsetia13,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
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Snapdeal Online Team