[Resolved] Snapdeal — Look how Snapdeal is trying to scam | |||
I placed an order on 27 June(order id: [protected]) for GAS New Buggey Denim Casual Shoes with size UK10. I received the order properly. But I noticed that shoes are a bit larger and I need size UK9. The price I paid for the shoes was Rs.1400/-(product had a price drop and I was monitoring the product daily for more than a month) So I applied for product exchange with new size UK9. They collected the product and on the same day they cancelled the order. The reason is now the product price has changed to Rs.3499/- When I called their customer executive, he told me that vendor does not have size UK9 available; hence they have cancelled the order. But the same vendor still has the size UK9 available(refer current image). So basically they are lying and giving irrelevant reasons. Before cancelling the order they did not call me / mail me to mention the reason(actually a lie) to cancel the order. And all this to achieve what? They want me to buy the shoes again(if I want) for much higher price(Rs.3499/-). I'm going to spread this everywhere possible so that other people can see true face of Snapdeal. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear prashantvj94,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hi prashantvj94,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
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That being said, this was my last order on Snapdeal. These people have lower standards than any other e-retailers. Let's see how many years they stay in the business with this kind of service.
To the fellow consumers, go with Amazon or Flipkart instead to avoid these kind of hassles.