[Resolved]  Snapdeal — No Product , No service but money deducted

Hi I placed order on 7th November 2014 in snap deal, order no-[protected] and they gave of tracking detail with Ewings courierr of stimated data on November 14th I gave a call on 14 th again I said to them i didnt get my product again they placed request and and gave new date i.e 20th november again i have no response from the courier side so I called to snap deal again and they are saying we are escalating the case it takes another 2 weeks of time . Snap deal is cheating the customers taking their money and not sending the product for name sake they have customer care department to show case to the customer. Kindly any one help me on this ...My contact number 91 [protected]