Snapdeal — No response to query, no follow up with delivery

Sent numerous requests to follow up on the delivery of an order. No response from snapdeal but for an automated mail. No follow up whatsoever. Order ID: [protected] Greetings from Snapdeal. Your online request with reference number 10629216 has been successfully registered with us. We acknowledge the receipt and will respond to you within next 48 hours. Also note that you will be required to share this reference number for any future correspondence in this regard. You can also reply on this email for any further assistance. We will be glad to assist you. Regards, Team Snapdeal Right, I have spoken to Gojavas customer care two days in a row. I am appalled by their terrible service. having raised a delivery request yesterday, i still havent received the parcel. Spoke to them again, and now i have to wait another day!! Thanks for nothing. Gojavas (terrible choice at that) is your delivery partner. Good job with the coordination and raising an inquiry with them, etc. I was really hoping for snapdeal to sort this out. Disappointed. Very. I've been chasing their delivery partner gojavas and they're doing nothing about it! I've invested too much time in this to cancel my order.