Snapdeal — non refund of money

Address:

New Delhi, Delhi

Sir I have purchased a mobile Sam sung Galaxy Grand Max on 12 April 2015 and received the product on 14 April 2015 order no. [protected]. after a week I fount the mobile was defective as its camera lens was moving. I called customer care of snapdeal on 22 april to complaint and resolve my issue but snapdeal clearly denied from refund and return by telling the product was ordered on 12 april doesnt matter when it is delivered to customer and told me to go to samsung service centre and then next day when i reached to samsung service centre they told me the product is defectiv and you must return it.After that i called to snapdeal and then they refused to me then i make them to talk with samsung care executive and they accepted my request of refund on 23 april. In the next morning 24 april the defective product was picked by snapdeal and then i send my bank details for the neft transfer. after that i have called 15 times to snapdeal that my refund is not received to me. but I am not gerting my amount back after repetitive reminders to snap deal. My request is being getting ignored completely.. Today is 14 of may and I have nt been paid back despite of being promised by snapdeal. It's highly ridiculous and I am not getting any positive response for the same. Every Tym I am calling on cce and every Tym the response is same. Kindly do the needful as soon as possible as it has reaches to zenith.. every tym an excuse from the company is made that ur details are not received, sometimes ur details are not from registered email id. we have accepteed ur request and forward to concern team... but no attention is paid back. it is exsploitation of customers please help me consumer forum plzzz please help me so that i can get my amount back and fine on snapdeal so that it can not befool innocent people by selling defective products and blocking my money to them for a period of more than 3 weeks. Sakshi Gupta [protected] [protected]@gmail.com [protected]@gmail.com