[Resolved]  Snapdeal — Non refund of my money after returning the product

Address:

Ranchi, Jharkhand

I ordered Sparx Beige Floater Sandals (order no. [protected]) on 3rd July and received it on 8th July. I had some issue with the size so I made request for exchange but it was not available with snapdeal so they automatically initiated my refund on 11th July and the returned item reached them on 15th July but I still haven't received my refund yet though it has been more than one and a half month. I mailed to their customer support thrice ( ticket # 06563267, # 05913100, #[protected] but with no avail. Every time they say We acknowledge the receipt and will respond to you within next 48 hours. But no one has ever contacted me from snapdeal. I want to take serious action against them. Their number doesn't work either and charges are applied even when it doesn't connect to customer support. Please help me in getting my money back.