[Resolved]  Snapdeal — Not giving my COD refund in addition to the compensation which was promised.

Address:

Ghaziabad, Uttar Pradesh

Order Id: [protected] Order Date: 6/28 I ordered a black sandals from Snapdeal (COD) website. There were size issues and hence I requested for an exchange which was accepted instantly by the vendor. I kept on waiting for the replacement but nothing happened for 7-8 days.Later i got to know that the order is cancelled without giving me any justification. I was upset so I called the customer care and they did not gave me any satisfactory answer but promised that they will be initiating my refund (550)- paid as Cash On Delivery amount and in addition to that they will also pay me 500/- extra for the inconvenience caused to me. At present I am still waiting for my compensation amount of 500/- which is still not reflecting in the account. I have a recording of the conversation as well. Multiple times i called customer care but they do not pay any heed and kept on asking for 1-2 days time for investigation. Latest Ticket# for this issue is: 04072626 No sense of customer satisfaction. First my order was cancelled without letting me know and know i am chasing them for something which was promised to me. Please look into it at the earliest.