[Resolved]  Snapdeal — Not giving refund for returned product

Address:	New Delhi, Delhi, 110001
Website:	www.snapdeal.com

I buyed a senterlan 75 ltr backpack from snapdeal. com th product took too much time to ship and to reach my nearest hub. it was shipped via fedex surface courier with tracking number[protected]. my order number at snapdeal is [protected]. the fedex guy mistakenly updated that the product was delivered to someone. and i got a message from snapdeal that the product is delivered. as a result I called snapdeal and they asked me to contact fedex and I contacted fedex regional hub. and they told me that, it is their mistake and they told me that they will return the product to the origin. and they returned the product with tracking number[protected], and was delivered to them on 13 November. it was accepted by a person named 'rohit' of snapdeal. thus, I called them several times saying this and they told me that they will call me. and all the day I'll get a mail from snapdeal saying that they tried to call me and they were unable to connect. they are saying that they will call me soon, always fooling me by saying this reason. the product cost was 1448 and i want my refund... full refund. please solve this problem soon.