[Resolved]  Snapdeal — Product not delivered within the timeline

Address:

New Delhi, Delhi

I have ordered a Titan tagged NF2480SM02 women watch with order id : [protected] on 6th of September 2016. Have paid the amount online as well. On 7th of september i received the shipment confirmation from snapdeal with estimated delivery between 13th september-17th september. In the confirmation mail they have given the courier service name as "Gojavas courier" with AWB number UNISNPP6212257. When i tried to track the courier with this track id no results were found. I tried contacting the said courier service but all the numbers provided in their site were coming as "number does not exist". After this i escalated this matter to snapdeal team from their i got the communication as even they are unable to track the courier service. Is that a proper reply from a customer centrist organization. I have escalated this matter to Snapdeal CEO Mr. Kunal behl also. In reply to that i again got calls and mails from their team saying the same old story that they are trying to track the item, provide us sometime etc..And they have assured the delivery within the estimated time which was between 13th sept-17th sept. On 17th i again wrote a mail to both snapdeal and gojavas asking the status but didnt got any satisfactory reply. after the estimated delivery time got over i tried to cancel the product but iam unable to do it online. I informed the same to snapdeal and one of their customer care executive called me and told if iam cancelling the order i will be getting the refund after they receive the cancelled item back to them. Last day they only confirmed they are unable to track the courier. Now how can i wait till they receive a lost courier. Its a humiliating situation for a customer. My humble request to either deliver my product or refund within 24 hrs.