Snapdeal — Receipt of different product from the ordered one

Address:

742101

I ordered one Ekta Young Magician Activity Kits, which was delivered to me on 5-6th July, 2016. While opening the product I found a different product (as shown in the attached image). On 6th I opted for replace/return option and clearly specified the cause of return as different item received. On getting the pick up man came to receive it but he refused to take as the cause of return specified to him was damaged item received. I repeatedly made e-mail, help contact, customer care phone but all my efforts were in vane. So I am compelled to lodge the complain for the unnecessary harassment. Please respond soon.