Snapdeal — Received wrong & damaged product

Address:	Jaipur, Rajasthan, 302017
Website:	www.snapdeal.com

I ordered & paid for "KS healthcare vibra+sauna belt" but I got "SOBO vibra+sauna belt" which is also not working properly. Why should I pay for the product which I've not ordered. This is cheating.

What should I do with this damaged product?????

I've send the pictures of product which clearly shows that I've received wrong product still their executive is saying that product will not be replaced. why???? What is 7 days easy return policy????

Their executives are very unprofessional. I got the wrong product 2 times then why should I pay for it. IF THERE IS ANY DEAL BETWEEN YOUR EXECUTIVE & SELLER??? IS THIS "DIL KI DEAL"???

When I asked the executive to forward my complain to company's CEO then she asked me I don't know any CEO. It is your matter. I don't care. She behaved so rudely. I've paid in advance, is this my fault. This is called DADAGIRI which they are doing that now I've to keep this WRONG & DAMAGED product with me which I've not ordered.

Please replace my product so that I can use it. They feel me that I've made a big mistake/blunder by ordering this product from snapdeal. Also train their executives to resolve the problems of the customers not to create the problems for them. Because it doesn't matter if you'll not replace my product but it'll effect the faith of the customers which they are having on SnapDeal. It is not a matter of Rs 400 it is a matter of faith of the customer.

PLEASE FORWARD THIS MAIL TO COMPANY'S CEO, MD AND MR RATAN TATA.